Close

Frequently Asked Questions

How much is a car a day?

You can hire our cars from $44 a day.  You can find a full list of the rates from here.  Each month we have different offers so please check Facebook for more details.

How can I get free mileage?

We give 150km free a day, but if you rent any car in the fleet for 16 days or more, you get free mileage.  Zimbabwe is a huge country so unfortunately we don’t offer unlimited mileage for anything less than 16 days.

What do I need to pay to secure my booking?

To secure your booking, 50% of the invoice must be paid at the point of booking, the rest on collection of the hired vehicle. If nothing is paid at the point of booking, your vehicle hire is at risk, and maybe cancelled and given to another client. So please pay 50% upfront to secure your booking!

What is the deposit amount, why do I have to pay it and when do I get it back?

All clients must provide a cash deposit before taking a vehicle from the pick up points. The cash deposit is required in case of damage to the vehicle during the hire. It is not negotiable.  Cash will be returned if the vehicle is returned without issues.

Each Zimbabwe Car Hire office in Bulawayo, Harare and Victoria Falls has a list of charges which will be applied to any damaged vehicle on the return of the vehicle.

The deposit is set depending on the value of the vehicle you hire, therefore you can check the amount on our rates page, or ask the Zimbabwe Car Hire team for more details.

Zimbabwe Car Hire does NOT have the ability to hold deposits on credit cards (as other car hire companies have), therefore you must bring cash only.

We accept deposits in USD, ZAR, PULA and GBP at the rate of the day determined by our bank MBCA.

Can I pay online?

You can pay for your hire charges, extra mileage, out of office fees, and any miscellaneous charges online with paynow.co.zw, see our page online payment for more details.

However you may NOT pay for deposits online, and you must bring this in cash.

What do I need to bring when I collect the car?

All Clients have to be 21 years or older to hire a car, provide a valid Drivers License (more than two years old) and a National ID (if you are not a Zimbabwean national then you must provide your Passport) at point of hire.

You should also bring a printed copy of your confirmation, which was emailed to you when you confirmed your quotation.

You will need to provide a CASH deposit for the vehicle and you pay for the hire charges at point of pick up, either in cash, via bank deposit, or online.

Please note that we reserve the right to not allow a client to pick up a vehicle if they have done a bank transfer but it has NOT reflected in our bank account.  No money, no hire.  Simple as that.

Can two of us drive the car, and how much for additional drivers?

Don’t worry, we will allow you to register two drivers for one hired vehicle at no extra cost!  Ask our sales team for more information.

What happens at a police road block?

In Zimbabwe we have many police road blocks. You will be supplied with 2 red triangles, 1 fire extinguisher and a yellow jacket, which the police may ask to see.  All our vehicles also have the necessary licenses, spare tyre, jack and other necessities.  Should you encounter a problem at a road block you can call the office for assistance.

What happens at Road Tolls?

Our main roads between cities have tolls, which start at $2 each.  For example between Bulawayo and Harare you can expect 4 tolls, and therefore should carry cash of $8.  Note that toll gates in Zimbabwe do not take cards, only cash.

What are the hidden costs?

All our costs are available on our rates page.  However sometimes people overlook some of the charges.  If you are picking a car from the airport, unfortunately we do have to charge an airport fee, this is between $10 and $25.  Also please be aware of when you are picking or dropping a car OUTSIDE of office hours.  We charge $25 for each time we have to come and open an office to get the vehicle.  This is important, because it helps us run efficiently and keep costs low.  Please chat to one of our team for more details.

What if I have an accident?

If you have an accident, you must wait for the police to arrive.  It is illegal in Zimbabwe to leave the scene of an accident without waiting for the police.  You must call the ZCH office or our emergency line straight away so that we can assist you.

Our insurance is comprehensive, so if there is damage to the vehicle, it is better to allow us to fix the vehicle rather than not tell us and fix it yourself.  We can negotiate better prices, thus save you money and time.

What happens if I have to cancel my booking?

You can cancel your booking at any time BEFORE the day of your hire, but you need to be aware you might not get all your money back.

  • Our cancellation policy is as follows:
  • more than 30 days 100% refund,
  • 30 days 75% refund of deposit,
  • 15 days refund of 50%,
  • 7 days refund of 25%,
  • less than 7 days no refund.

What happens if I have to return the car early?

Unfortunately we do not offer any refunds on unused days.  Once the vehicle leaves with the client, those “unused days” cannot be refunded if you decide to bring the vehicle back early.  This is normal car hire policy and is non-negotiable.

What is a “dead-leg”, ie dropping a car in another city

Cars may be returned to another drop-off point other than Bulawayo, or the place you started from (e.g. Victoria Falls or Harare) but additional charges will apply. These charges are to allow us to return the vehicle to its home location.  Do ask a Zimbabwe Car Hire team member for more details.

How much are Drivers if we don’t want to drive ourselves?

Zimbabwe Car Hire is able to provide Drivers for your hire vehicle, if you would rather not drive yourself, charges start at $46.80 a day, please ask us for more information.

Do I have to pay for Fuel?

Fuel is NOT included in any hire, so it is the clients responsibility to return the vehicle with the same level of fuel they received the vehicle with.  All vehicles are supplied with a full tank of fuel.

If you run out of time and we need to fill the tank with fuel, we charge the pump rate plus 20% administration costs.

Where can I find other info?

We can support your trip to zim – find out how

We are supporting Family Impact – find out how